CWM & ESG
Visible Sustainability.
Real Impact.
Purpose-Driven Technology.
In today’s hospitality landscape, where sustainability is more than a trend, Customer Web Mobile (CWM) becomes the ideal partner to bring ESG (Environmental, Social & Governance) commitments directly into the guest experience.
✓ Visible impact
✓ personalized data
✓ certified transparency
Turning
Data into
Awareness
CWM doesn’t just collect ESG metrics, it transforms them into real stories of impact, made accessible and meaningful for every guest:
Certified transparency: Verified ESG data builds trust and reinforces the hotel’s commitment to responsible hospitality.
Visible impact: Guests can see how many liters of water they’ve saved by reusing towels or how much CO₂ they’ve helped avoid during their stay.
Personalized data: Each user receives insights tailored to their actions, creating a personal and emotional connection to sustainability.
01
Involvement in green initiatives.
02
Access to rewards for sustainable behavior.
03
Direct communication about CSR practices.
Top Features
✓ 99% more sustainable
✓ 90% automation
✓ 80% check-in time reduction
Operational Efficiency + Social Responsibility
CWM’s ESG capabilities go beyond environmental metrics, they also drive performance and compliance:
- 99% more sustainable through paperless operations.
- 90% automation in compliance with standards like the new SES.
- 80% reduction in check-in time.
- Up to 30% increase in additional revenue through automated, value-driven upselling and cross-selling.
Sustainability That
Guests See and Feel
★★★★★
With CWM, every stay becomes a personalized, efficient, and responsible journey, helping hotels strengthen their ESG positioning while maximizing profitability, all without compromising the planet.
Customer Web Mobile + ESG = A conscious, unforgettable guest experience.
✓ Easy to use
✓ Beautifully designed